SUBMIT A
MOVING CLAIM.
If an item arrived damaged or was not received at delivery, use this page to document the issue and send the details to our claims team.
A CLEAR CLAIM STARTS WITH THE RIGHT DETAILS
The original filing instructions and MoveItPro claim form are preserved below. Gather the item and cost information first so you can complete the form accurately.
Review the guidance
Confirm your filing deadline and read the claim process before submitting.
Gather item details
Have inventory numbers, descriptions, age, original cost, and replacement cost ready.
Preserve the evidence
Keep damaged items and cartons in place and do not repair them before inspection.
CLAIM FORM
READ THE CLAIM PROCESS FIRST →
Please use the claim form below to alert us of any items that were received in a damaged condition, or any items that were not received during delivery. A Claims Counselor will contact you within two business days of receiving this completed form.
Before submitting your claim, please take a moment to review the following:
Claim form must be submitted in writing (electronically or via USPS) within your filing deadline. Please contact your move counselor to determine how long you have to file your claim after delivery since various Federal and State rules may apply.
To assist in the prompt resolution of your claim, the following items are required:
- Inventory number
- Article description
- Damage description
- Age of item
- Original cost
- Replacement cost
An estimate for repairs is NOT necessary to submit your claim form. If one is needed, your Claims Counselor will make the necessary arrangements with a third party company in your area.
*Please do not discard damaged items or the cartons in which they were packed, as it may be necessary to inspect both.
*Please do not move damaged items as they must be inspected by the carrier at the original destination address.
*Please do not attempt to repair items before the carrier has the opportunity to inspect the damages.
SUBMIT YOUR CLAIM
CONTACT OUR SUPPORT TEAM.
If you have a question about your filing deadline or the information requested, reach out before sending the form.