Occasionally our movers are called upon to
do tasks that they are not trained to do and / or are not safe to do and
/ or we are not insured to do. For the information of our customers the
following is a list of the things that we cannot do on moving day.
These are things that should be arranged to be done by third party
services and accomplished prior to moving day.
we are asked to dismantle chandeliers and/or ceiling fans and/or wall
lamps from wired electrical connections in the ceiling or on the walls.
We cannot do these kinds of tasks because they involve the risk of
electrocution which is not covered by our corporate insurance policy.
Customers should employ a licensed, trained electrician whenever dealing
with electrical wiring. We realize that at times the use of an
electrician can be costly, but it is the only safe way to do these kinds
Plumbing: sometimes we
are called upon to remove showerheads, to disconnect and move washing
machines or to disconnect icemakers in refrigerators. Sometimes rusty
connections stay open and cannot be turned off and can cause flooding or
water damage to a residence. These are tasks the customers should have
done by a licensed plumber before moving day. We do not have the proper
tools or know-how to do them correctly.
refrigerators are so big that they cannot get through a doorway or up /
down a stairway without removing its doors. This is a complicated task
and reassembly of the doors after the move is even worse. There are
appliance repair services that will prepare a refrigerator for moving
and will disassemble and reassemble it at each location.
Gas connections: every
so often the newspapers report a severe natural gas explosion in some
person's residence. In one instance the home owner was killed and his
neighbor's homes were badly damaged. It was determined that this was
caused by the owner of the home attempting to disconnect the gas
connection attached to his stove. This particular news report stated
that if the atmosphere in any room is contaminated by only five percent
of natural gas, that any kind of a spark (including one generated by
flicking a wall switch) could set off such an explosion. Under no
circumstances will Razorback Moving Company personnel become involved in
any disconnecting gas connections because of this extreme danger. It is
recommended that customers contact the gas company to do this task for
them. They offer an inexpensive, safe service to consumers.
Gasoline: many times
we are asked to move lawnmowers, small tractors, motorcycles,
snow-blowers, propane tanks, etc. Razorback Moving Co. drivers do not have
hazardous materials driver's licensing nor will our insurances cover
these flammables. We cannot transport anything with gasoline or propane
tanks, even if they are empty (because of explosive fumes). Customers
need to make other arrangements to transport these articles.
Firearms / fireworks: Razorback
Moving Company moving personnel are forbidden to move or to carry
customer's firearms or ammunition or fireworks of any kind in our
trucks. Again we are not insured to transport hazardous materials and we
don't have the necessary licenses for firearms or fireworks. Customers
must make other arrangements to transport these items.
Snow removal: in
wintertime, weather conditions sometimes dictate that snow be shoveled
from steps or walkways. Razorback Moving Company trucks are stocked with a
shovel and two canisters of salt for minor snow removal. We are not
equipped for major shoveling of walks, streets and alleys. One of our
employees has his own snow plow and snow-blower and for a reasonable fee
he will do major work removing snow that our crews cannot do. Customers
can contact us on the morning of a move that is a bad snow day and he
will go immediately to the location requiring snow removal. This
situation occurs once or twice a year. Normally however, on snow days
our crews can clear a path for themselves with a shovel and a bit of
salt. Customers can also shovel snow but please take it easy to be
careful of heart attacks!
Customer transport: we
are not insured to transport customers in our moving vans. So we do not
do so. Customers need to make arrangements to transport themselves in a
timely fashion to each moving location.
Garbage removal: occasionally
a customer will request that we remove garbage from the residence for
them. This is not a job that professional movers are supposed to be
doing. We ask our customers to take care of this matter in some other
The following is a list of guidelines that we want our customers to
follow when they are using Razorback Moving Company to do their move.
Plastic bags / shopping bags: we
do not move articles in plastic bags or shopping bags because they
easily break open and spill their contents, causing damages or dirtying
the articles that were inside. If customers have things in plastic bags
and they can not box them for some reason, then we will place them in
our wardrobe boxes (two, three or four bags at a time) to carry them.
But, we won't carry them as is. The rule of thumb is that everything
that the mover is not going to pad up should be packed in cardboard
boxes that are taped and sealed .
Open / unsealed boxes: all
boxes must be sealed with tape. Open boxes cannot be stacked and must be
carried inefficiently, one and a time. Open boxes also easily spill
their contents causing damages. Boxes with flaps folded but not taped
also easily spill their contents. We do not move open boxes or boxes
that have not been sealed with tape. We will repack them or seal them
with tape before moving them.
Unpacked goods: when
our crew arrives at a residence and there are unpacked items to be moved
we will not move them unless they are packed up right then. Either the
customer can immediately pack them or we can immediately pack them using
customer's materials or or our materials (chargeable). If we have to
call for materials to be brought to the job from our office, the
delivery is also chargeable. We assume that the customers who book with
us will be completely packed on moving day or that they will have
requested our packing services to be done before moving day.
Bugs / rodents: when
our crew arrives at a residence and we detect evidence that bugs or
rodents are present within the residence we will not do the job. People
desiring to move to extract themselves from a dwelling infested by bugs
or rodents should first get an exterminator to eliminate the pests.
Attempting to box up goods and seal them to escape infestation rarely
works. It is best to fully exterminate before attempting to move. We
cannot move customers whose residences are infested because the bugs or
rodents could get into our trucks and be passed on to other customers.
Dirty / messy residences if
our crew arrives at a residence for a move that has been booked on the
telephone without an estimator first eyeballing it, and that residence
is filthy, dirty or extremely messy and unpacked, the crew will probably
refuse to do the job. This is also true of residences where pet hair,
urine or feces are present. We will not do moves under these
Pressboard furnishings: Pressboard
furnishings are typically purchased unassembled and then are assembled
in the residence. Because of the nature of this material Razorback Moving
Company will not take responsibility for moving furnishings made out of
it. Glue, nails and screws do not hold well in the pressboard material.
Because of this, any normal moving pressures can cause them to become
wobbly or unstable. Normal moving pressures can also can cause pop outs
in the pressboard material near screws or nails. Pressboard is a very
unstable material to move and we cannot take responsibility for it.
However, we do use belts and snugly taped padding to secure each piece
and keep it as stable as possible in order to try to avoid these
problems. But, even that is not always enough so we cannot take any
responsibility for damages to these things. All movers in the State of
Arkansas disclaim damages to pressed board / particle board / engineered